Accessibility

Assistance animals and Guide Dogs can be accommodated on request. The animal needs to be registered, and meet the definition of an Assistance Animal according to the Disability Discrimination Act. On request, there will be a designated animal relief and off-lead zone located in Bush Camp. Animals must wear a vest showing their accreditation, and remain tethered by their handler’s side at all times. Please email Aunty if you are intending to bring an Assistance Animal.

There is an Accessible toilet and shower located next to Welfare, at K13. The bathroom features grab rails for both the toilet and shower, a fold down shower bench, a sink and a mirror. The Accessible bathroom is open for use 24 hours and is free to use (doesn’t require shower tokens).

There are Ambulant toilets in both of the Black toilet blocks on either side of the Amphitheatre (near the SportsField at grid reference J15 and just below Eric’s Terrace at grid reference O13) and in the Yellow toilet block (at grid reference M8). The ambulant cubicles have grab rails installed and are marked with a sign on the outside of the door. (continued over page)

The Yellow toilet block and the Black toilet block near the SportsField also each have a Wide Ambulant cubicle which is marked with a sign on the outside of the door, which has enough space to allow for access by a wheelchair or mobility device, plus grab rails, a sink and a mirror installed. 

There are hot showers available at two locations, both along The Esplanade, located at grid references L11 and O14. Shower tokens can be purchased (using card/tap payments only) either at the Helper Huts located at each shower block, or from Heaven Eleven (grid reference L14). Queues for the showers peak between 9am – 12pm – please email Aunty if you feel that standing in a queue could be challenging for you.

The ‘Pump Palace’ is a marquee located in Bush Camp at grid reference H14, just next to the Helper Hut, which allows for privacy for breastfeeding or pumping. It features seating and access to power, and is available 24/7. If in doubt, ask the Helpers at that location for assistance.

Please pack all leads and accessories needed to charge/plug in your devices. It is important that any leads that are plugged into our electrical system have been tested and tagged in the previous 3 months.

The Supernatural Express is a direct service to The Sup’, departing from Southern Cross Station, Geelong and Ballarat. Reservations for The Supernatural Express go on sale two months before the festival each year. Buses are equipped with standard accessibility features. Buses will drop off and collect patrons and their camping gear at either Reception (grid reference H7) or the Top Camp Bus Stop (grid reference Q9).

Please email Aunty if you have any specific requirements around buses.

We currently offer two Ease of Access Camping zones, which can be reserved on request – email Aunty at least two weeks prior to the festival to reserve a camping space. 

Typically, your friends are able to camp with you within your Ease of Access Camping Zone, but please be aware that there is limited space available, and we may not be able to accommodate large groups alongside those with access needs.

Bush Camp Ease of Access Camping is located at grid reference i13, with proximity to ground level toilets (including an extra wide ambulant cubicle within the nearest toilet block, designed to accommodate wheelchairs and mobility devices), the International Food Court, the Amphitheatre, Welfare, and First Aid. There are compacted pathways linking to the Amphitheatre, and the Accessible toilet and shower. Nonetheless, the path can be rough in parts, particularly if there has been adverse weather.

Bush Camp is not accessible by Bus, so campers and their gear would need to be dropped off at the Reception Bus Stop and walk down to camp here if travelling by bus.

Top Camp Ease of Access Camping (grid reference M9) offers proximity to the Top Camp Bus Stop, showers, ground level toilets (including multiple ambulant cubicles with grab rails installed), and The Esplanade pedestrian path, a compacted path with access to the rear of the Amphitheatre, Eric’s Terrace and the Pink Flamingo.

Aunty will help work out which location will suit your needs best when you register your intention to use Ease of Access Camping.

Parking is included in the cost of your ticket, and, in general, you can park alongside your tent or accommodation. If you think you might need to leave early, and can’t risk waiting for your neighbours to pack up, you can park in the Public Parking area near Reception (grid reference i7). Alternately, you can parallel park next to the roads in the campgrounds, keeping all access roads, paths and gates clear.

There is also ‘late arrivals parking’ at grid references N9 (next to Top Camp Ease of Access camp) and S10. These car parks open at 6pm on the first day and allow late arrivals to park within the campgrounds without blocking the exit of those who arrived earlier, or any roads and paths. Our Reception and Traffic teams will direct you to these car parks if you arrive after 6pm.

If you are concerned about having enough space, or have other parking questions, please contact Aunty.

Charging for small to medium health support devices or their batteries can be accessed at Helper Hut Central (grid reference K14). Please label your equipment with your name and contact number, and present your photo ID to collect it. If you require power to charge a large device (such as a mobility aid or chair), please contact Aunty to discuss access to power prior to the festival.

Please pack all leads and accessories needed to charge/plug in your devices. It is important that any leads that are plugged into our electrical system have been tested and tagged in the previous 3 months.

If you require access to power at camp throughout the weekend for accessibility devices (eg. a CPAP machine), this can be facilitated at Ease of Access Camping in Top Camp. Please contact Aunty to discuss access to power. Please note that power usage may be limited to certain devices that the site’s generators can support.

Tickets are available for Companion Card holders. A Companion Card ensures that people who are unable to attend without a companion to provide attendant care support are not charged two admission fees. Please contact Aunty to arrange a ticket for a Companion Card holder. More information about Companion Cards.

The range of food options available from our vendors include vegetarian, vegan, gluten free, nut free and seafood free. The options available at each vendor are noted in the caterer pages in the festival program available at the gate or Helper Hut Central, but please discuss with the particular caterer when ordering to ensure the menu item meets your dietary needs – some things, like menu items made with gluten free ingredients, won’t be suitable for someone with Coeliac disease or a wheat allergy, for example.

Please contact Aunty in advance if you have specific dietary needs to see if we can assist.

Caterers receive information on accessibility awareness and service best practices both within our online caterer portal and, from time to time, during training on-site (on-site training varies between different topics).

The intention is for the caterers to be able to provide assistance when requested, as well as ensuring their stalls are set up in an accessible manner or providing alternative approaches to service if required. If you require assistance with reading a menu, ordering or anything else when it comes to getting a feed, please don’t hesitate to ask our friendly caterers to help.

If you have arranged a lift with someone who is not a ticket holder, please refer to the instructions on the Drop Off and Collection page. Drivers and passengers without valid wristbands must stay in their vehicle and make their way off site as soon as they’ve finished either dropping off or picking up. Your driver cannot enter the campgrounds. Please always follow the directions from Reception staff.

First Aid (grid reference K13) is operational 24 hours. The Helper Hotline – 0430 091 120 – can also be contacted by call or text at any time if you need assistance to come to you.

Prescription medications are not available on-site. Please bring the assistance and supplies you need with you for the duration of your visit. There is refrigeration space available at First Aid to store medications if you need. Please label your medication and present photo ID to collect it.

Basic items like headache tablets and bandaids are available at Heaven Eleven (grid reference L14), as well as other items you may have forgotten to pack.

Please email Aunty prior to the festival if you would like a large print version of the stage LineUp and set times, or any of our other information or documents in a specific format.

The following local providers offer accessible accommodation options in the region. Please contact them directly to enquire about their facilities and services:

• Novotel Geelong – phone: 03 5223 1377
• Best Western Geelong Motor Inn – phone: 03 5222 4777
• Quest Geelong – phone: 03 5212 9100
• Shannon Motor Inn – phone: 03 5222 4355
• Bayside Geelong Hotel & Apartments – phone: 03 5244 7700

Please let Aunty know if you know of other options that could be added to the list.

There is no pharmacy on site, but some basic items (headache and hay fever tablets, UTI treatments, for example) are sold at Heaven Eleven.

If you have a chronic condition or illness (including asthma, diabetes, epilepsy) and/or allergies, please come prepared with your medication. There is refrigeration space available at First Aid to store medications if you need. Please label your medication and present photo ID to collect it.

Present to First Aid early if you are concerned or experiencing difficulty. Carry emergency contact numbers and information regarding your condition at all times.

The Supernatural Amphitheatre and surrounding campgrounds are a lush and spacious part time farm, with the option to spread out, sit back and relax, or take a scenic stroll.

You have the choice to watch the stage from as close as you like, with excellent sightlines from most areas in the Amphitheatre, as well as the option of setting up a base by bringing a couch or other seating that can be left in place for the weekend within the designated couch zone.

There are plenty of trees in the Amphitheatre and Southbank to sit beneath. If you’re looking for a break from the buzz, we suggest heading over to Inspiration Point (grid reference P16) or Sunset Strip (grid reference Q15), where you can sit quietly and reflect on the beautiful surrounding landscapes. During the day, the Ecoplex Cinema (which runs overnight) also provides a peaceful little corner of bushland tranquillity. There are two ‘green wedge’ rest areas within the campgrounds, located at grid references Q10 & U15. Likewise, Tom Mankeys (and its garden) is the least frequented campground and offers amazing views over the festival and surrounding volcanic plains.

If you’re having trouble finding comfort, pay a visit to Welfare, located at grid reference K13. Our friendly Welfare team will be more than happy to assist you in finding the space you seek.

Personal Mass Assembly Plan (P-MAP)

We recommend guests with access needs have a Personal Mass Assembly Plan (P-MAP), including a nominated ‘buddy’ on-site during the festival to assist in the event of an emergency. Please contact Aunty to obtain a template of a P-MAP for the Supernatural Amphitheatre.

Should there be a need for an emergency assembly, a festival representative will be assigned to the Ease Of Access camping areas to ensure the procedure is understood and all campers move safely to the designated assembly areas.

For more information, please refer to The Sup’ Emergency Information.

If you’re in need of emotional support or care while attending the festival, Welfare can be found to the right of the stage, within the Amphitheatre. Operating 24/7, this understanding team will listen and support you without judgement. Visit them at K13, or you can text or call the Helper Hotline on 0430 091 120 and someone can come to you.

They can also help you find your sensory steadiness during the festival. The team have a range of sensory and stim toys, plus an understanding of neurodiversity needs, and will be more than happy to assist in the way that best suits you.

The site is a farm upon an undulating landscape, so manoeuvring a wheelchair, mobility aid or motorised vehicle can be difficult, particularly in adverse weather conditions. Grounds include grass, leaf cover, gravel and softer soil tops in some locations.

There are compacted paths linking all campgrounds with the Amphitheatre and a loop within the Amphitheatre itself that enables access to First Aid and Welfare.

There is lighting throughout the campgrounds, but it can be darker in some locations. We recommend having a torch (or mobile phone with torch function) for use at night. A torch on a head strap is especially useful for keeping your hands free.

Please visit the Stage Lighting and Visuals page for a rundown on stage lighting and visuals.

The natural slope of the Supernatural Amphitheatre provides sightlines to the One and Only Stage from a seated position in many areas of the Amphitheatre, especially in the dedicated couch zone, which begins at the Front of House building and extends from there in a half circle in both directions.