Buying or Selling Your Ticket

Please be warned

If you are considering buying a ticket from someone on Facebook, Reddit, eBay or Gumtree (or the like), please be very careful and approach any transactions with extreme caution. The safest option is always to buy your ticket directly from us – either via The Ballot, Online Sales or via Aunty’s Ticket Resale Service.

Be scammer savvy: Anyone offering tickets for sale online with little actual knowledge of the festival (eg. location, duration), offering ‘digital’ tickets (all tickets are wristbands), using generic terms like ‘overnight shipping’ or ‘will call’, advertising multiple tickets that were bought for ‘family members’, asking you to directly message them and/or turning off post comments, using a Facebook profile with very little or no personal information visible, or offering tickets at well below the purchase price, should be avoided. Scammers are known to create Facebook groups for the sole purpose of ticket resale scams – Golden Plains does not manage any Facebook groups, or verify any sellers/exchanges within those groups.

If you are buying or selling a ticket via other means, Victoria Police have introduced Safe Buying and Selling exchange sites, which may be of interest to you.

Golden Plains is subject to a major event ticketing declaration under Part 9A of the Major Events Act 2009. This means it is an offence to sell, advertise or offer to resell a ticket for more than 10% above its face value purchase price. Offenders face fines of between $1,017 and $610,530 depending on the nature of the offence.

Ticket holders are welcome to pass on their ticket if they wish to, preferably via Aunty’s Resale Service. Alternately, if you bought a ticket and can no longer attend, you can sell your ticket to a friend, as long as you do not sell it for more than 10% above its face value purchase price. Please don’t let a ticket get into the hands of a Dickhead.

Aunty’s Resale Service has closed for this year

Look after each ticket in your order

You are responsible for all the tickets in your order, even if they are no longer in your possession. For example, if you buy three tickets and give one to a friend of a friend and that person sells it (or attempts to sell it) for 10% more than the face value purchase price, that ticket is still associated with you on our database. You are still responsible for all the tickets in your order.

Please note: Golden Codes (ballot codes) are strictly not for sale and any codes bought or sold will be null and void.

In 2013 we introduced Aunty’s Ticket Resale Service to provide legitimate sellers and buyers with a trustworthy and reliable way of putting tickets in the hands of those who are keen to attend. It also helps prevent scammers from selling tickets at inflated prices via unauthorised means. Aunty’s Resale Service is the only authorised resale facility. Don’t let your tickets get into the hands of Dickheads. The resale service comes into effect once tickets have sold out and closes 14 days prior to the festival.

Note that this is not a refund service, as tickets are non-refundable, which means in the event that there are insufficient people on Aunty’s Golden Waitlist, you will not be able to return your ticket/s.

Offering a Ticket?

Aunty’s Ticket Resale Service has closed for this year.

Wanting a ticket?

Applications to join Aunty’s Golden Waitlist have now closed.

How does the Resale Service work?

Once the Resale Service opens (ie. when the festival has sold out) and there are people on Aunty’s Golden Waitlist looking for a spare, we can arrange a reverse charge of your transaction. Please note that your booking fee ($12 per ticket) will not be refunded. The refund will go back to the card used for the original purchase. Please contact Aunty if you’re keen to use the service, outlining the number of tickets in your order you no longer require.

When emailing Aunty, the purchaser is required to use the same email that was used for the purchase.

Important: If someone else purchased your ticket via the Supernatural Ticket Centre, you will need to ask the original purchaser to contact Aunty to advise that one of their tickets is no longer required.

Periodic offers will be made to people on Aunty’s Golden Waitlist as spare tickets are returned.

Why does the Resale Service Close?

Aunty’s Resale Service closes two weeks prior to the weekend. As tickets to Meredith and Golden Plains are hard-copy tickets (wristbands), it’s a sometimes complicated process to get tickets into the hands of buyers on the waitlist once tickets have been posted out. Without that two week period, tickets wouldn’t arrive in time.

This information is one of our policies and forms part of our terms and conditions.